Returns

Our Return Policy

Customers may request an exchange or return for store credit through October 16, 2026. To start a request, chat with us online or email hello@pandereshoes.com

Beginning October 17, 2026, all purchases are final sale and are not eligible for exchange or store credit.

Return Authorization & Shipping

Before returning any item, customers must start the return by chatting with us online or emailing hello@pandereshoes.com. We will provide a return shipping label and return instructions.

Returns are accepted if shoes are unworn and soles show no outdoor wear, scuffs, or stains. Light indoor try-ons are fine.

For purchases made on or after September 1, 2026, refunds are not available. Eligible returns may be exchanged or returned for store credit only if the request is made by October 16, 2026. Beginning October 17, 2026, all purchases are final sale.

Exchanges

Exchanges are available only for eligible requests made by October 16, 2026. Beginning October 17, 2026, all purchases are final sale and cannot be exchanged.

Before exchanging, we encourage you to provide foot measurements so we can help recommend the best size or style. If you’d like sizing assistance, click here.

Final Clearance Items

Final Clearance items are eligible for store credit only if the return request is made by October 16, 2026. Beginning October 17, 2026, all purchases are final sale.

Fees

For eligible exchanges or store credit requested by October 16, 2026, no fees are deducted. Original outbound shipping costs are non-refundable.

We encourage customers to reach out for sizing help before purchasing. This reduces excessive returns and helps minimize environmental impact from unnecessary shipping.

Condition of Shoes

Shoes must be unworn, in undamaged condition, and returned in the original box. To avoid scuffing or scratching, we recommend trying shoes on carpet. Please remove any dust or debris by wiping the soles before returning. Shoes that show signs of wear or damage are not eligible for exchange or store credit. 

Non-Returnable Items

Gift cards, socks/hosiery, and accessories are not eligible for return, exchange, or store credit.

Canada & International Returns

Please be aware of applicable duty and tax rates before purchasing. We strongly recommend non-U.S. customers provide foot measurements before buying—our Fit Specialists are happy to assist.

Non-U.S. customers are responsible for return shipping costs and must provide a tracking number. Non-U.S. customers must request a return authorization by October 16, 2026. Beginning October 17, 2026, all purchases are final sale.

Return address:
Pandere Shoes
4415 SW 29th St, Unit D
Oklahoma City, OK 73119

Please email your return tracking number to hello@pandereshoes.com so we know what is being returned.