Yes — our shoes are designed for mild to substantial swelling within our expandable foot volume range. Many customers come to us because standard shoes become tight by mid-day, or because they’ve been relying on stretched-out old shoes, modified shoes, or even resorting to slippers or going without shoes. If you’re unsure whether your swelling is within range, we’ll help you evaluate using measurements.

We offer personalized sizing based on real foot measurements — not guesswork. If you provide four simple measurements, we can give reliable guidance on whether our shoes will accommodate your foot shape and swelling. We’ll give you an honest answer, and if your foot volume is outside our range, we’ll recommend another company so you don’t waste time on a shoe that isn’t going to work.

Yes — our adjustable-volume design and unanchored toe box can provide more space in the toe region where bunions or hammer toes need it. This feature is part of our patented construction, which allows the toe area to expand and flex in 3 dimensions. Many customers with these conditions find relief in Pandere shoes. Fit does depend on the specific shape and volume of the toe area, so measurements help us determine whether our shoes will accommodate your needs.

Pandere shoes can accommodate some light-to-moderate wrapping and compression garments, depending on total foot volume. If you’re using a Velcro wrap system, our adjustable-volume design may work — but some wrap configurations exceed our volume range.

For full decongestive bandaging or thick foam-layer wrapping, our shoes often won’t accommodate that level of volume. However, as your limb reduces in swelling — or if your therapist adjusts the thickness of the foam or wrap — that reduction is often enough to fit into our shoes. With measurements taken while wrapped, we can also estimate how much reduction you might need. Many customers share this guidance with their therapists so they can work toward a specific target volume.

If you’d like to know whether your current wrap fits within range, simply send measurements taken while wearing the bandages or wrap. We’ll give you a truthful assessment — including recommending other options if our shoes aren’t the right match.

Yes. Our volume-based designs allow extra room across the instep and midfoot, preventing tightness or pressure on top of the foot.

Possibly — but it depends on the type of brace and the overall foot volume. Some braces fit well within our expandable designs, while others take up more space than our shoes can accommodate. The best way to know is to measure your foot while wearing the brace and send the measurements to us — we’ll give you honest feedback about whether our shoes will work and which styles have the most interior volume.

Yes — all of our closed-toe styles have removable insoles, so you can replace them with your orthotic or custom insert. The interior volume of our shoes is designed to accommodate swelling and an additional insole layer in many cases. Most inserts fit into our XW styles, like the Two Step, Saturday, and Globetrotter.

Yes — all of our closed-toe styles include removable insoles. You can easily take them out to insert your orthotics or simply to adjust interior space. The removal process is simple: just lift the insole out — there’s no glue, stitching, or adhesive holding it in. (Our sandals do not have removable insoles.)

Yes — many customers find us through clinicians such as Certified Lymphedema Therapists (CLTs), occupational therapists, physical therapists, podiatrists, pedorthists, primary care physicians, and other medical professionals. We often have clinicians contact us directly with their patient’s foot measurements to help determine whether Pandere will be a good fit. Others simply refer patients to us for our measurement-based guidance and flexible fit options. We’ve built strong trust over time, and clinicians appreciate that we give honest feedback — including letting someone know if Pandere won’t work for their foot volume.

Our sizing varies by style, but in general:

• Our Extra-Wide (XW) collection — including the Two Step, Globetrotter, and Saturday — ranges from men’s 4/women’s 6 up to men’s 13/women’s 15.
  
• Our women’s wide collection typically runs size 6–12.

Because traditional shoe sizes don’t reflect foot volume, we recommend using our measurement-based sizing process to help determine your best size — and to confirm whether a given style’s expandable volume will accommodate your feet.

Unlike traditional shoe brands that offer multiple width options for the same style, Pandere uses a different approach. Some of our shoes (like the Barista, Neo, and Traveler) are built on a wide shoe base. Others — like the Two Step, Globetrotter, and Saturday — are built on an extra-wide base.

Even more importantly, our upper design expands to accommodate different foot volumes. For example:

• A Two Step can fit a regular-width foot comfortably
• and can also accommodate up to an XW volume foot, thanks to its expandable construction

So instead of ordering a style and then choosing width…you simply choose the style whose base + expandable upper best matches your volume range. If you're unsure which category you fall into, our measurement-based sizing process can predict the best option.

Our shoes are built to match standard length sizing, but when swelling or foot shape is involved, “true to size” becomes less meaningful because volume — not just length — affects fit. Many people with swelling have had to size up in other brands just to gain room, so their “normal size” may not actually reflect their true foot length.

Here’s the best rule: if you tell us your foot measurements (it’s quick, just four numbers), we can tell you which size will truly work for your feet. We’ll give you honest guidance so you don’t waste time guessing.

One note: our Mary Jane and Ballet styles run short, so we recommend ordering two full sizes up for those specific styles.

Our shoes ship from our warehouse in Oklahoma City. Most U.S. orders arrive within 3–4 business days. For East and West Coast destinations, delivery may take 4–7 business days.

Alaska, Hawaii, and Puerto Rico can take up to 16 days with standard shipping due to routing and distance.

We offer Priority shipping for an additional fee, which generally delivers faster and is prioritized by the carrier, though final delivery timelines are determined by USPS. All U.S. orders ship with USPS; Canadian and European orders ship with UPS.

We don’t provide phone support, because chat and email allow us to help faster and more accurately — especially with sizing questions, links, and photos. When you message us, you’ll reach a real Fit Specialist (a real human — not an AI bot that tries to answer first). We actually want to talk to you and help personally.

Our chat is open from 9am–5pm Alaska time, 7 days a week. Outside those hours, you can leave a message in chat or email us at hello@pandereshoes.com, and we’ll respond as soon as we’re back online.

Final Clearance shoes can be exchanged for a different size or style, or you can receive a store credit for the full amount. They are not eligible for a refund, since they are deeply discounted — but we’ll always help you find a pair that works.